iPhone app

[Justin Fraser]

Normally I read Genii through the iPhone app. This morning it asked me to login back in.

My login (email address / password) does not work. I get the error that username or password is incorrect.

I am able to access through the website using my email address and password.

Strangely everything worked fine yesterday.

[AJM]

For some reason I have one User ID and password for accessing the Forum on my phone and a completely different set of credentials for accessing Genii on my computer.

Cheers

Andrew

[Richard Kaufman]

Things were moved to a new server. Everything should work fine now.

[Justin Fraser]

Just tried again and the same problem is occurring.

Logging in to the website is still fine.

[Richard Kaufman]

Justin: contact Peggy at genii@geniimagazine.com and see if she can help.

[Richard Kaufman]

Justin, please email me your login and password for the app, and whether you are using Android or Apple, to moobooks@verizon.net.

Also, please tell me what error message you are receiving when you try to log in on the app.

[Justin Fraser]

Hi Richard,

Just tried twice to email you the info but I keep getting a failure notice when I send to the email address you provided.

[Stever Cobb]

Having similar problems. Go into the Genii app and I see the issues as always, but when I click on an issue, a window pops up and asks me for user name and password. Which it never did before, I enter name and password and gives me an error… wrong user id and password. Something’s changed. It also doesn’t give me a choice to reset password on my iPhone. I can login to the issues on my main computer.

[Richard Kaufman]

Justin: PM me on Facebook. But my email addy works fine.

Stever: Yes, we know there are problems at the moment. All kinds of work is going on in the background which has temporarily (and unintentionally) disrupted things.
Everything will be sorted out shortly.

[Justin Fraser]

Everything seems to be working fine now.

One of the hiccups of moving to a new server I guess.

[Chris Aguilar]

Checked my android app and noticed that it got some nice updates (dark mode, yes!) and seems to be working more reliably overall.

[Stever Cobb]

Thank you for sorting this out. We appreciate it!