iPhone app

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Justin Fraser
Posts: 50
Joined: March 13th, 2008, 11:37 pm
Location: Winnipeg, Manitoba

iPhone app

Postby Justin Fraser » August 29th, 2024, 10:48 am

Normally I read Genii through the iPhone app. This morning it asked me to login back in.

My login (email address / password) does not work. I get the error that username or password is incorrect.

I am able to access through the website using my email address and password.

Strangely everything worked fine yesterday.

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AJM
Posts: 1564
Joined: January 17th, 2008, 12:00 pm

Re: iPhone app

Postby AJM » August 29th, 2024, 11:44 am

For some reason I have one User ID and password for accessing the Forum on my phone and a completely different set of credentials for accessing Genii on my computer.

Cheers

Andrew

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Richard Kaufman
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Favorite Magician: Theodore DeLand
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Re: iPhone app

Postby Richard Kaufman » August 29th, 2024, 12:23 pm

Things were moved to a new server. Everything should work fine now.
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Justin Fraser
Posts: 50
Joined: March 13th, 2008, 11:37 pm
Location: Winnipeg, Manitoba

Re: iPhone app

Postby Justin Fraser » August 29th, 2024, 12:37 pm

Just tried again and the same problem is occurring.

Logging in to the website is still fine.

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Richard Kaufman
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Favorite Magician: Theodore DeLand
Location: Washington DC
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Re: iPhone app

Postby Richard Kaufman » August 29th, 2024, 3:09 pm

Justin: contact Peggy at genii@geniimagazine.com and see if she can help.
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Richard Kaufman
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Favorite Magician: Theodore DeLand
Location: Washington DC
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Re: iPhone app

Postby Richard Kaufman » August 29th, 2024, 3:40 pm

Justin, please email me your login and password for the app, and whether you are using Android or Apple, to moobooks@verizon.net.

Also, please tell me what error message you are receiving when you try to log in on the app.
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Justin Fraser
Posts: 50
Joined: March 13th, 2008, 11:37 pm
Location: Winnipeg, Manitoba

Re: iPhone app

Postby Justin Fraser » August 29th, 2024, 6:37 pm

Hi Richard,

Just tried twice to email you the info but I keep getting a failure notice when I send to the email address you provided.

Stever Cobb
Posts: 58
Joined: October 21st, 2015, 12:08 pm
Favorite Magician: John Calvert

Re: iPhone app

Postby Stever Cobb » August 29th, 2024, 9:07 pm

Having similar problems. Go into the Genii app and I see the issues as always, but when I click on an issue, a window pops up and asks me for user name and password. Which it never did before, I enter name and password and gives me an error… wrong user id and password. Something’s changed. It also doesn’t give me a choice to reset password on my iPhone. I can login to the issues on my main computer.

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Richard Kaufman
Posts: 27179
Joined: July 18th, 2001, 12:00 pm
Favorite Magician: Theodore DeLand
Location: Washington DC
Contact:

Re: iPhone app

Postby Richard Kaufman » August 29th, 2024, 10:18 pm

Justin: PM me on Facebook. But my email addy works fine.

Stever: Yes, we know there are problems at the moment. All kinds of work is going on in the background which has temporarily (and unintentionally) disrupted things.
Everything will be sorted out shortly.
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Justin Fraser
Posts: 50
Joined: March 13th, 2008, 11:37 pm
Location: Winnipeg, Manitoba

Re: iPhone app

Postby Justin Fraser » August 30th, 2024, 12:11 pm

Everything seems to be working fine now.

One of the hiccups of moving to a new server I guess.

Chris Aguilar
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Location: Sacramento
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Re: iPhone app

Postby Chris Aguilar » August 30th, 2024, 12:34 pm

Checked my android app and noticed that it got some nice updates (dark mode, yes!) and seems to be working more reliably overall.

Stever Cobb
Posts: 58
Joined: October 21st, 2015, 12:08 pm
Favorite Magician: John Calvert

Re: iPhone app

Postby Stever Cobb » August 30th, 2024, 3:01 pm

Thank you for sorting this out. We appreciate it!


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