Jonathan Townsend wrote:Problem of the Curate's egg
Googled that and... interesting (and perhaps apropos) reference.
Dustin Stinett wrote:One thing, at least from my point of view, is that I do not want about eight minutes of bad video and suspect customer service to take away from the rest of this incredible set and especially the astounding work of Guy Hollingworth.
Sadly there is a serious sound issue here that made it past the check process. It is well out of sync. It happens during the explanation and lasts about eight minutes. I suspect that some of the opening comments are missing. Speculating or even questioning how this error could happen is not the pressing issue; it happened, so let's deal with it. The question that matters is; can the viewer lean the trick? In my opinion, which is based on real-time testing, the answer is yes. It took me two run-throughs to get there, but I did it. It’s a great trick and well worth the little bit of extra trouble.
Roger M. wrote:I'm confused as to where you're getting this information from, how you're getting it, and (perhaps most importantly) why all purchasers of this DVD set aren't receiving it from D&D?
Elliott_Terral wrote:I am speaking for both Dan and Dave in this post. . . We take full responsibility for this unfortunate mistake, but please do not confuse public silence for apathy.
Bill Mullins wrote:The glitch has been a subject of discussion on this forum for five months. If an email like this had come out four and a half months ago, with regular updates, you guys would look a whole lot better.
Ted M wrote:If obtaining the replacement depends on retaining an old (and otherwise disposable) email for nearly half a year, shouldn't that have been posted prominently on Dan & Dave's own site five months ago?
Elliott_Terral wrote: I only just became aware of this thread yesterday. Like I said, we've been quietly working to make amends since the problem was revealed to us. We aren't active on any of the forums, as there just isn't enough time in the day. "Saving face" isn't what we're trying to do now. We're trying to communicate that we are and have been working on solving the problem in the most effective manner possible to us.
Randy Naviaux wrote:I gotta admit that I am a bit stumped. I sent that last email last Friday and still haven't heard back from D&D. (Been checking spam folder as well just in case.)
(I've been using the sites "contact us" email form so it is possible that that isn't working correctly.)
How are people successfully contacting someone at D&D about this issue?