Good morning, actually we are not allowed to do changes anymore, because the nominal passes for the congressists are already printed. i will forward this request to the administration department but i can't ensure you that it will be possible.
This is NOT acceptable! I followed their instructions. FISM never provided clear instructions about refunds, sales, transfers, etc. They gave me instructions and I followed them. Now they won't honor their commitments and make this happen!
Overall, I found FISM very disorganized about registrations, transfers, etc. I made an initial inquiry several months ago about the tickets and never heard back. My original purchase was also very "loose" -- there was no way to pay by credit card; I had to purchase the tickets via an auction site FISM set up for the VIP tickets. I know it may be too late for anyone to influence the FISM organizers to improve, but, shall we say, they "have an opportunity to improve their customer service!"
Unlike FISM, I will honor my commitments. If they refuse to transfer the tickets, I will refund the money to the purhcaser.
I am 63 years old, and have been to dozens conventions and conferences (as speaker, performer, and attendee) -- I have NEVER seen anything like this!
