A Recent eBay Experience
Posted: March 20th, 2015, 7:16 pm
440 to 1.
For the first time ever, after years of eBay dealings, I have received my first ever "negative" feedback from a winning bidder. To wit:
"bad customer service. Not a pleasant transaction" [sic].
So here is what went down and I will allow you to decide:
I put a collection of Greater Magic books (three editions) and ephemera (three pieces) up on eBay for $499. (When I told George Daily that price, he called it a "bargain.")
A few days before the end of the auction, I received a message from an individual offering me $380 if it didn't "sell through."
This, for those who do not know, is a direct violation of the terms of use one makes with eBay. I should have reported him. I should have blocked him from bidding! But how the hell could I know that, after I told him his "offer" was out of bounds as well as an insult, he would still bid. (Apparently I held his neck to the ground with my iron boot.)
He won and I sent an invoice (Feb 21).
He paid with a PayPal "eCheck" on February 22 (after sending another message complaining about the price--again, apparently having been forced into bidding).
I waited for the eCheck to clear. It didn't. He cancelled it (according to PayPal on Mar. 2). So I sent a message asking what his intentions were. Then I waited a day or so and sent him a final message that said he had 24 hours to tell me what his intentions were regarding the auction or I would be forced to report him to eBay. This was not a "pay or else" message mind you, it was a request as to what his intentions were or else. After all, as far as eBay was concerned, it sold and I owed them money, so I had to do something to conclude the transaction one way or the other.
After more than 24 hours with no communication (we are now up to March 4), I reported him.
The next day he paid (direct payment). I shipped the next day. He received it a few days later. So he dislikes my "customer service," which was sticking to my price, following the rules, asking to be paid, and finally asking what he was going to do when his first payment fell through. Not to mention shipping the next business day and I even included a nice thank you note on one of my nice Taschen Magic postcards.
Today I get the negative feedback.
Of course as a seller, I cannot leave negative feedback. That's okay: I'm positive that my negative comments in my "positive feedback" tell the truth. Just as I have done here.
And Mr. Anderson, as I know you are reading this, you are blocked from ever buying anything from me ever again. Even if it is a bargain.
Dustin
For the first time ever, after years of eBay dealings, I have received my first ever "negative" feedback from a winning bidder. To wit:
"bad customer service. Not a pleasant transaction" [sic].
So here is what went down and I will allow you to decide:
I put a collection of Greater Magic books (three editions) and ephemera (three pieces) up on eBay for $499. (When I told George Daily that price, he called it a "bargain.")
A few days before the end of the auction, I received a message from an individual offering me $380 if it didn't "sell through."
This, for those who do not know, is a direct violation of the terms of use one makes with eBay. I should have reported him. I should have blocked him from bidding! But how the hell could I know that, after I told him his "offer" was out of bounds as well as an insult, he would still bid. (Apparently I held his neck to the ground with my iron boot.)
He won and I sent an invoice (Feb 21).
He paid with a PayPal "eCheck" on February 22 (after sending another message complaining about the price--again, apparently having been forced into bidding).
I waited for the eCheck to clear. It didn't. He cancelled it (according to PayPal on Mar. 2). So I sent a message asking what his intentions were. Then I waited a day or so and sent him a final message that said he had 24 hours to tell me what his intentions were regarding the auction or I would be forced to report him to eBay. This was not a "pay or else" message mind you, it was a request as to what his intentions were or else. After all, as far as eBay was concerned, it sold and I owed them money, so I had to do something to conclude the transaction one way or the other.
After more than 24 hours with no communication (we are now up to March 4), I reported him.
The next day he paid (direct payment). I shipped the next day. He received it a few days later. So he dislikes my "customer service," which was sticking to my price, following the rules, asking to be paid, and finally asking what he was going to do when his first payment fell through. Not to mention shipping the next business day and I even included a nice thank you note on one of my nice Taschen Magic postcards.
Today I get the negative feedback.
Of course as a seller, I cannot leave negative feedback. That's okay: I'm positive that my negative comments in my "positive feedback" tell the truth. Just as I have done here.
And Mr. Anderson, as I know you are reading this, you are blocked from ever buying anything from me ever again. Even if it is a bargain.
Dustin