iGenii: All pages not downloading

Discuss aspects of the new digital access to all back issues of Genii and anything therein.

Postby Ray Eden » 08/31/12 02:42 AM

I'm having a bit of trouble. It seems that only the first 21 pages of the July 2012 issue downloaded and nothing more has come through in two days. How does one fix this?
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Postby Keith Raygor » 08/31/12 10:37 AM

I have had the same problem for several issues, and eventually stopped attempting to read them on the iPad about 4 months ago.

I was able to successfully download the last two issues a couple days ago, as an experiment, but it took all night, and the battery was just about dead by the time it was done.

I'm not sure if it continues downloading after the iPad goes to sleep (or turns off), or if it's better to disable that function temporarily.

By the way, I appreciate the concise instructions Richard gave you for logging into Ask Alexander. They were just what I needed. Thanks, Richard.
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Postby Ray Eden » 08/31/12 12:31 PM

Thanks Keith. I hope that's not the case here. I really like the electronic version.
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Postby Ray Eden » 08/31/12 02:53 PM

I deleted the file and downloaded it again. It's working fine now.
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Postby Richard Kaufman » 08/31/12 05:19 PM

The electronic version works just fine. I check it myself every month on an iPad, iPad 2, and iPhone 4S.

You have to disable your iPad from going to sleep or the download will never complete.

It's better to have your iPad plugged in when downloading the issues.

You must have a really slow connection because it takes me, with my iPad NOT plugged in, only about 10 minutes to download an issue. The download takes longer on those pages containing audio and video.
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Postby MJE » 03/20/14 10:44 PM

Yeah, I've had problems, as mentioned on another thread, of getting the "Inernet connection required" message. I think it's a Apple issue rather than a Genii issue.

At home, we're wireless and modernized to the hilt. Everything works fine. On the road.....well, not so much.

Still....pretty cool, huh? It's a great time to be alive!

-MJ
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Postby Richard Kaufman » 03/21/14 01:34 AM

Again, I download the digital issue every month onto my iPad 2, iPhone 4S, and I never have any problems. Every page downloads as long as the iPad stays away and you have a decent signal. In fact, service has improved in the past few months and downloads take place even more quickly. There's no reason a download should stop after a certain number of pages unless you are out of memory or space on your iPad.
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Postby WilliamGlanville » 06/04/14 12:40 PM

I am trying to read Genii on a Kindle Fire using their "silk" browser...
At the suggestion of Ms. Daham I downloaded the free app from the Amazon store...it frequently crashes while downloading an issue...the ZOOM feature frequently resets itself while trying to adjust page size...I occasionally captured an audio download from older issues but no video seems to be available yet.

On XP using Firefox, I can still read GIBECIERE at ASK ALEX but nothing of Genii will ever load...

Always loved the magazine...hope this consumer report is helpful (At least Amazon gave me a free mp3 for using the App Store ! ;)

....
06/07/2014
Amazon app works ok

06/18/14

Amazon app no longer works. Uninstalled and tried downloading again. Still not working on Kindle...I give up.
Last edited by WilliamGlanville on 06/19/14 01:12 AM, edited 3 times in total.
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Postby Richard Kaufman » 06/04/14 12:45 PM

Sorry to hear you're having trouble. All services will switch to a new system with new apps and a new company on June 14. That should be the end of these kinds of problems.
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Postby WilliamGlanville » 06/23/14 11:05 PM

Why have you offered a Genii app on the Amazon app page that simply DOES NOT WORK (06/23/14)..if I had an IPad I would go the APPLE store for something that works...but I have a Kindle using the silk browser...the app at the Amazon store DOES NOT WORK...I don't understand your business model.
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Postby Richard Kaufman » 06/23/14 11:25 PM

I don't understand which app you are referring to.
The Android app or the Kindle Fire app?
Just telling me that it doesn't work is not helpful. Being specific about the problems is helpful. The company which is handling our digital edition reads this thread to find out what the existing problems are so they can fix them.
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