I'm not affiliated with Vanishing, Inc., but I just wanted to report my first buying experience with them.
I have to say that I was very impressed at the level of customer service when I was placing an order. It's not often that one of the owners of the site (Andi) will answer you within seconds Re: computer techinical problems, much less resolve them. His friendly, patient help told me he wanted my business, and his computer expertise was much appreciated.
Secondly, I've ordered a lot of books over the years and a disappointing percentage arrived damaged. This was frequently (although not always) due to inadequate packaging. Not so here--three separate packing layers (2 of them bubble wrap) allowed 2 books of different sizes to arrive in perfect shape, not an easy feat in my experience.
Couple this with great stock (no knockoffs or junk), fast shipping, and expert advice make this as close to a B & M as I've experienced in a long while.
As I said, I've got no financial ties to this enterprise, but I enjoy pointing out quality when I see it.
Kudos to Andi, Josh, and their staff!