IGenii Technical Help

Discuss aspects of the new digital access to all back issues of Genii and anything therein.
SwanJr
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IGenii Technical Help

Postby SwanJr » December 10th, 2010, 10:43 am

I am a new subscriber to Genii, and I'm trying to look up Tony Giorgio's columns online. I've been looking for some sort of access to technical help, because I can't see the old issues online for lack of a plugin. When I click the download plug in here icon, it only says the suitable plug in is not available. It doesn't tell me what I need. I'm surprised, because I have Adobe Reader.

If you have any suggestions, I'd sure appreciate it.

Thanks,

Swan Jr

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 10th, 2010, 10:50 am

Have you updated to the latest version of Adobe Reader?
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Joe Pecore
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Re: IGenii Technical Help

Postby Joe Pecore » December 10th, 2010, 11:12 am

What versions of Operating System and Browser are you using?
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SwanJr
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Re: IGenii Technical Help

Postby SwanJr » December 10th, 2010, 1:00 pm

Thanks, Richard and Joe, for coming to my rescue. Joe, your question was enough to make me realize the problem was probably with Firefox, and indeed it was though they buried the fact they don't support Adobe Reader without a special plugin very deep considering how popular the Reader is.

With Firefox, this plug in:

https://addons.mozilla.org/en-US/firefox/addon/7518/

will make iGenii work for future readers who have my problem.

Thanks again,
Happy Holidays,

Swan Jr,
a happy subscriber

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 10th, 2010, 1:06 pm

You'll be even happier starting next Tuesday.
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P.T.Widdle
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Re: IGenii Technical Help

Postby P.T.Widdle » December 20th, 2010, 7:52 pm

anyone having login problems, like not recognizing UN and PW?

Jim Maloney
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Re: IGenii Technical Help

Postby Jim Maloney » December 20th, 2010, 8:08 pm

P.T.Widdle wrote:anyone having login problems, like not recognizing UN and PW?

Nope, works fine for me.

-Jim
Books and Magazines for sale -- more than 200 items (Last updated January 10th, 2014. Link goes to public Google Doc.)

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 20th, 2010, 8:18 pm

Me, too. And it must have worked for you, Mr. Widdle, since you were able to log in and post that message. Usually when we hear about those types of problems, it's due to people either not remembering their password or incorrectly typing, and so on.
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P.T.Widdle
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Re: IGenii Technical Help

Postby P.T.Widdle » December 20th, 2010, 8:21 pm

yeah, neither Firefox nor Safari will recognize my login info. After I try twice, it tells me I can't try again for 5 minutes.

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Re: IGenii Technical Help

Postby P.T.Widdle » December 20th, 2010, 8:24 pm

I'm talking about Ask Alexander. I set my browser to remember my login info, which was working fine, and now it's not.

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 20th, 2010, 8:26 pm

Ah, should be working okay. When you enter your correct information, can you log in?
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P.T.Widdle
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Re: IGenii Technical Help

Postby P.T.Widdle » December 20th, 2010, 8:28 pm

It tells me my UN or PW is invalid.

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Joe Pecore
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Re: IGenii Technical Help

Postby Joe Pecore » December 20th, 2010, 8:36 pm

AskAlexander is working fine for me too.
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Re: IGenii Technical Help

Postby P.T.Widdle » December 20th, 2010, 8:54 pm

Very strange. Was working. Now not. I guess I'll try again tomorrow.

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 20th, 2010, 9:13 pm

I just tried it: logged in with no problem and it's working fine.
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P.T.Widdle
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Re: IGenii Technical Help

Postby P.T.Widdle » December 21st, 2010, 9:08 am

Still wont let me log in even though I know I'm using the correct login info. I think I've been locked out, because before I realized I had a browser set to remember my login info, I was trying different PWs on another browser.

I emailed librarian@conjuringarts.org for help. Is that the way to go, Richard?

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 21st, 2010, 11:23 am

See what Alexis, the librarian, tells you.
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P.T.Widdle
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Re: IGenii Technical Help

Postby P.T.Widdle » December 21st, 2010, 12:08 pm

A public Thank You to Alexis for solving my login problem! Fast and courteous.

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 21st, 2010, 1:43 pm

And what was the problem?
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P.T.Widdle
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Re: IGenii Technical Help

Postby P.T.Widdle » December 21st, 2010, 2:36 pm

I believe I was locked out (even after the 5 minute penalty) because I tried too many times with the wrong login info. Password reset fixed all. Don't go looking for a moral here :)

erik120
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Re: IGenii Technical Help

Postby erik120 » December 29th, 2010, 3:36 pm

I'm a subscriber and able to log in and view past issues, but can't see the current issue.

When I click on the Jan. 2011 link, I'm asked to sign in with my Login and Password (and a "Coupon/Token" which I don't have). When I enter my information, I get a message saying the information is incorrect. I assume this is due to the fact I don't have a coupon/token... is that needed?

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 29th, 2010, 4:46 pm

erik120--when did this happen to you? We have solved this problem in the last 24 hours. You should not be seeing this login screen.
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erik120
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Re: IGenii Technical Help

Postby erik120 » December 29th, 2010, 5:02 pm

Richard, it's happening today (first time I've tried to see the current issue).

I just tried it again while logged in to Ask Alexander, and once again got that message saying the login information is incorrect... I enter my login and password (which I know are correct, since I'm logged in to Ask Alexander), and no luck.

Not a huge deal, since I already received the physical issue, but it would be nice to have online access to it as well.

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 29th, 2010, 11:13 pm

Oops! Let me alert our techs!
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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » December 29th, 2010, 11:23 pm

erik: our tech confirms that he did additional work this evening. You should have no problem if you try now. Please make sure to refresh your browser after you bring up the login page, before you login.
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erik120
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Re: IGenii Technical Help

Postby erik120 » December 30th, 2010, 12:39 am

It looks like it's working for me now. Thanks to you and your techs for the quick response, Richard! :)

Edited to add: Just wanted to take the opportunity to also say thanks for making this huge treasure trove available to all subscribers!

John McDonald
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Re: IGenii Technical Help

Postby John McDonald » December 30th, 2010, 7:17 am

Igenii is so cool, one of the very best deals in magic today. Thanks Genii.
Best John

Bob Plaut
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Re: IGenii Technical Help

Postby Bob Plaut » January 12th, 2011, 7:22 am

Amazing stuff. Thanks Richard!

Is there a way to rewind or fast forward the audio?

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » January 12th, 2011, 11:20 am

Bob, no. Frankly the audio controls suck because they are practically non-existant. There is a pause/play button that appears on the right side of the screen, and that's about it. I'm not pleased with this software, but it's all we have available to us at the moment through the company we're using. I'm particuarly unhappy with the fact that there's no volume control! It's just stupid.

The video, on the other hand, has a scroll line at the bottom so you can move around, as well as a volume control.
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Fabio
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Re: IGenii Technical Help

Postby Fabio » January 31st, 2011, 6:05 am

Hi
I am a new subscriber but unfortunately I've been trying to activate my account for 10 days without success

the activation key and/or the activation ID seem wrong

Richard, please help!!

thanks/Fabio

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » January 31st, 2011, 12:57 pm

Fabio, I can't do anything without your full name and email address. Contact me at moobooks@verizon.net
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Fabio
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Re: IGenii Technical Help

Postby Fabio » January 31st, 2011, 1:28 pm

Richard
Yesterday I sent you an email to your private address and you will find several messages of help from Margret
Cheers/Fabio

Fabio
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Re: IGenii Technical Help

Postby Fabio » January 31st, 2011, 1:33 pm

And you will find also a PM in TMC sent yesterday
Thanks in advance for your help
Fabio

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » January 31st, 2011, 1:43 pm

I have not received an email from you. I also don't accept private messages on this board.
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Fabio
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Re: IGenii Technical Help

Postby Fabio » January 31st, 2011, 2:07 pm

Richard
I sent you a PM on themagiccafe forum (Tmc)
I sent you my emails to moobooks@verizon.net but I am sending them to you again

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » January 31st, 2011, 2:10 pm

I rarely look at The Magic Cafe, sorry.
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Joe Pecore
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Re: IGenii Technical Help

Postby Joe Pecore » January 31st, 2011, 4:50 pm

>>The video, on the other hand, has a scroll line at the bottom so you can move around, as well as a volume control.

I think it's quite easy to turn an audio into a video. Could that be a short term solution?
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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » January 31st, 2011, 5:03 pm

Unfortunately not.
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Fabio
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Re: IGenii Technical Help

Postby Fabio » February 2nd, 2011, 2:46 pm

Hi
Today is my first day with iGenii and I have a couple of questions for the experts
1 would it be possible to print the pages of the magazine?
2 when I login with my pc (xp and adobe X) I have no problems with the last issue posted and with the last 3 posted in the archives but when I go to the old issues (browse-genii-issue etc) it appears only the first page
If I enter with my samsung tab, ok for the last issue but for the old one it appears only a blank page.
Any suggestion?
Thanks in advance/Fabio

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Richard Kaufman
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Re: IGenii Technical Help

Postby Richard Kaufman » February 2nd, 2011, 2:54 pm

To answer your questions:

1. No, you cannot print the pages.

2. The older issues are single page pdfs and you have to use the yellow arrow buttons on the upper right to turn the pages one at a time. Or you can enter a page number in the white box between the arrows. Shortly the volumes will be broken into issues for easier browsing.

3. Not sure what your third question is, however I believe you need to update your Adobe Reader to the latest version or you have a pop-up blocker on.
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