IGenii Technical Help

Discuss aspects of the new digital access to all back issues of Genii and anything therein.

Postby SwanJr » 12/10/10 11:43 AM

I am a new subscriber to Genii, and I'm trying to look up Tony Giorgio's columns online. I've been looking for some sort of access to technical help, because I can't see the old issues online for lack of a plugin. When I click the download plug in here icon, it only says the suitable plug in is not available. It doesn't tell me what I need. I'm surprised, because I have Adobe Reader.

If you have any suggestions, I'd sure appreciate it.

Thanks,

Swan Jr
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Postby Richard Kaufman » 12/10/10 11:50 AM

Have you updated to the latest version of Adobe Reader?
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Postby Joe Pecore » 12/10/10 12:12 PM

What versions of Operating System and Browser are you using?
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Postby SwanJr » 12/10/10 02:00 PM

Thanks, Richard and Joe, for coming to my rescue. Joe, your question was enough to make me realize the problem was probably with Firefox, and indeed it was though they buried the fact they don't support Adobe Reader without a special plugin very deep considering how popular the Reader is.

With Firefox, this plug in:

https://addons.mozilla.org/en-US/firefox/addon/7518/

will make iGenii work for future readers who have my problem.

Thanks again,
Happy Holidays,

Swan Jr,
a happy subscriber
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Postby Richard Kaufman » 12/10/10 02:06 PM

You'll be even happier starting next Tuesday.
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Postby P.T.Widdle » 12/20/10 08:52 PM

anyone having login problems, like not recognizing UN and PW?
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Postby Jim Maloney » 12/20/10 09:08 PM

P.T.Widdle wrote:anyone having login problems, like not recognizing UN and PW?

Nope, works fine for me.

-Jim
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Postby Richard Kaufman » 12/20/10 09:18 PM

Me, too. And it must have worked for you, Mr. Widdle, since you were able to log in and post that message. Usually when we hear about those types of problems, it's due to people either not remembering their password or incorrectly typing, and so on.
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Postby P.T.Widdle » 12/20/10 09:21 PM

yeah, neither Firefox nor Safari will recognize my login info. After I try twice, it tells me I can't try again for 5 minutes.
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Postby P.T.Widdle » 12/20/10 09:24 PM

I'm talking about Ask Alexander. I set my browser to remember my login info, which was working fine, and now it's not.
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Postby Richard Kaufman » 12/20/10 09:26 PM

Ah, should be working okay. When you enter your correct information, can you log in?
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Postby P.T.Widdle » 12/20/10 09:28 PM

It tells me my UN or PW is invalid.
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Postby Joe Pecore » 12/20/10 09:36 PM

AskAlexander is working fine for me too.
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Postby P.T.Widdle » 12/20/10 09:54 PM

Very strange. Was working. Now not. I guess I'll try again tomorrow.
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Postby Richard Kaufman » 12/20/10 10:13 PM

I just tried it: logged in with no problem and it's working fine.
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Postby P.T.Widdle » 12/21/10 10:08 AM

Still wont let me log in even though I know I'm using the correct login info. I think I've been locked out, because before I realized I had a browser set to remember my login info, I was trying different PWs on another browser.

I emailed librarian@conjuringarts.org for help. Is that the way to go, Richard?
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Postby Richard Kaufman » 12/21/10 12:23 PM

See what Alexis, the librarian, tells you.
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Postby P.T.Widdle » 12/21/10 01:08 PM

A public Thank You to Alexis for solving my login problem! Fast and courteous.
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Postby Richard Kaufman » 12/21/10 02:43 PM

And what was the problem?
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Postby P.T.Widdle » 12/21/10 03:36 PM

I believe I was locked out (even after the 5 minute penalty) because I tried too many times with the wrong login info. Password reset fixed all. Don't go looking for a moral here :)
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Postby erik120 » 12/29/10 04:36 PM

I'm a subscriber and able to log in and view past issues, but can't see the current issue.

When I click on the Jan. 2011 link, I'm asked to sign in with my Login and Password (and a "Coupon/Token" which I don't have). When I enter my information, I get a message saying the information is incorrect. I assume this is due to the fact I don't have a coupon/token... is that needed?
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Postby Richard Kaufman » 12/29/10 05:46 PM

erik120--when did this happen to you? We have solved this problem in the last 24 hours. You should not be seeing this login screen.
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Postby erik120 » 12/29/10 06:02 PM

Richard, it's happening today (first time I've tried to see the current issue).

I just tried it again while logged in to Ask Alexander, and once again got that message saying the login information is incorrect... I enter my login and password (which I know are correct, since I'm logged in to Ask Alexander), and no luck.

Not a huge deal, since I already received the physical issue, but it would be nice to have online access to it as well.
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Postby Richard Kaufman » 12/30/10 12:13 AM

Oops! Let me alert our techs!
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Postby Richard Kaufman » 12/30/10 12:23 AM

erik: our tech confirms that he did additional work this evening. You should have no problem if you try now. Please make sure to refresh your browser after you bring up the login page, before you login.
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Postby erik120 » 12/30/10 01:39 AM

It looks like it's working for me now. Thanks to you and your techs for the quick response, Richard! :)

Edited to add: Just wanted to take the opportunity to also say thanks for making this huge treasure trove available to all subscribers!
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Postby John McDonald » 12/30/10 08:17 AM

Igenii is so cool, one of the very best deals in magic today. Thanks Genii.
Best John
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Postby Bob Plaut » 01/12/11 08:22 AM

Amazing stuff. Thanks Richard!

Is there a way to rewind or fast forward the audio?
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Postby Richard Kaufman » 01/12/11 12:20 PM

Bob, no. Frankly the audio controls suck because they are practically non-existant. There is a pause/play button that appears on the right side of the screen, and that's about it. I'm not pleased with this software, but it's all we have available to us at the moment through the company we're using. I'm particuarly unhappy with the fact that there's no volume control! It's just stupid.

The video, on the other hand, has a scroll line at the bottom so you can move around, as well as a volume control.
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Postby Fabio » 01/31/11 07:05 AM

Hi
I am a new subscriber but unfortunately I've been trying to activate my account for 10 days without success

the activation key and/or the activation ID seem wrong

Richard, please help!!

thanks/Fabio
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Postby Richard Kaufman » 01/31/11 01:57 PM

Fabio, I can't do anything without your full name and email address. Contact me at moobooks@verizon.net
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Postby Fabio » 01/31/11 02:28 PM

Richard
Yesterday I sent you an email to your private address and you will find several messages of help from Margret
Cheers/Fabio
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Postby Fabio » 01/31/11 02:33 PM

And you will find also a PM in TMC sent yesterday
Thanks in advance for your help
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Postby Richard Kaufman » 01/31/11 02:43 PM

I have not received an email from you. I also don't accept private messages on this board.
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Postby Fabio » 01/31/11 03:07 PM

Richard
I sent you a PM on themagiccafe forum (Tmc)
I sent you my emails to moobooks@verizon.net but I am sending them to you again
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Postby Richard Kaufman » 01/31/11 03:10 PM

I rarely look at The Magic Cafe, sorry.
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Postby Joe Pecore » 01/31/11 05:50 PM

>>The video, on the other hand, has a scroll line at the bottom so you can move around, as well as a volume control.

I think it's quite easy to turn an audio into a video. Could that be a short term solution?
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Postby Richard Kaufman » 01/31/11 06:03 PM

Unfortunately not.
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Postby Fabio » 02/02/11 03:46 PM

Hi
Today is my first day with iGenii and I have a couple of questions for the experts
1 would it be possible to print the pages of the magazine?
2 when I login with my pc (xp and adobe X) I have no problems with the last issue posted and with the last 3 posted in the archives but when I go to the old issues (browse-genii-issue etc) it appears only the first page
If I enter with my samsung tab, ok for the last issue but for the old one it appears only a blank page.
Any suggestion?
Thanks in advance/Fabio
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Postby Richard Kaufman » 02/02/11 03:54 PM

To answer your questions:

1. No, you cannot print the pages.

2. The older issues are single page pdfs and you have to use the yellow arrow buttons on the upper right to turn the pages one at a time. Or you can enter a page number in the white box between the arrows. Shortly the volumes will be broken into issues for easier browsing.

3. Not sure what your third question is, however I believe you need to update your Adobe Reader to the latest version or you have a pop-up blocker on.
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