Kevin Connolly wrote:
Amgems the Great wrote:Your a very lucky fella.
I bought and paid for nearly $700 woth of cups and ball and a chop cup in January of this year.
All I ever got was unanswered EMail and lies over the phone.
But I'm glad that you got your rings.
I ain't been so lucky.
I never got s**t
You registered just today and no name. Hmmm. I believe your story.
If you happen to read the cafe, until today you could have read a thread were more than one person said a similar thing.
Of course, someone got the thread pulled. A whole lot of evidence of RNT II making excuses and having people wait for months, while they ship some other orders overnight.
It's a lovely feeling to know that 6 months after paying hundreds of dollars, I still don't have balls to go with my cups. However, people buying stock at reduced prices somehow get to have their orders shipped while I am still waiting and somehow the people at RNT II don't deem it necessary to inform me of what's going on.
I've given RNT II every chance to set this right and they still don't get it. So here's my full experience with them summed up:
I called them in July and spoke to Jake. I wanted Gazzo Cups. I was told they were not backordered or overworked, and it would take a few weeks. We talked about other cups and there was a close-up set which he had on hand, only needed to be polished. Fine, I'll take that too. Sent my money via paypal. Noted what I wanted in the PayPal notes.
Now the fun began. I was told I would get a tracking number as soon as the items were shipped. Items were to come with embroidered bags and certificates of authenticity.
A month later I try contacting them. Had some problems with that. All throughout the ordeal I would send an email, wait a week or so, send a pm on the cafe, wait a few days, call the shop, get no answer, leave a message, wait, and repeat. I did not go crazy and call or email twice in a day, or even on consecutive days. No matter. I'd be able to get something from them maybe twice a month at best.
I was given all sorts of excuses as for why my order was being delayed, but it was always being worked on. 3 months after my order a package arrived. I had been trying to get a tracking number for it. Not only had I not been sent one when it was shipped (like promised), when I called and was told the package was shipped they could not find the tracking number. A week later and still no number, the package shows up. No big deal.
Once I open the package I am not so happy. The cups are there, they are great. But, no certificate of authenticity. The bag is not embroidered in any way. Oh well. But worst of all, no balls are included.
Again I do the dance, get in touch with them, Jake apologizes and says he will get them made and sent right away. We confirm the details. Even though I included the ball color in pretty much every email and note I sent to them, when he talks to me he gets it wrong. I correct him. No problem.
At some point after I call about my Gazzo cups. Oh, they've been shipped, again without notice or tracking number. They show up a week or two later. They're very nice. Strangely the postmark shows that when I called and asked about the cups they weren't actually shipped. And again, when I open the package... No certificate of authenticity. The bag is not only not embroidered, but is so tall it could fit a dozen cups. Not very appropriate for the cups.
But even worse, the balls show up... in a completely wrong color. A color I corrected Jake on when he told me on the phone. I'm at the end of my rope. I send an email to RNT II, I probably left a voicemail as well. 3 weeks later they reply that the balls are being made for me. No comment on the bags or certificates of authenticity, or the balls I was told would come with the Gazzo cups. I don't care about these last ones, I would use something else anyway.
Now a month later I still don't know where my balls are. When I saw the thread on the Cafe about RNT II deliveries, I pitched in and asked about my balls. I was given the same old excuses - overworked, too many orders, people will wait for quality, sit down and shut up essentially.
And now somehow the thread was completely deleted from the Cafe, RNT II has not communicated with me in any way to address my concerns.
In the end I will probably need to shell out some good money to get crochet balls from the Danis or from Brett Sherwood. I don't think I should have to, but what else am I going to do?
I'm not a new member. I didn't register today. I had a bad experience with RNT II. Many more have, and posted in that Cafe thread. Unfortunately now it's all gone. I wonder how many threads like these have disappeared over there, and had I been able to read them instead of the overly-positive threads I may not have put myself through so much trouble.
I hope if RNT II reopens they will learn from these lessons. But don't count on me being an early supporter.