Mr. Stott - I have seen yesterday's post that you made on the Genii Forum. I have the following to say in reply:
I don't know who you are - there was no registered, absentee or internet bidder in your name.
However, some of your comments are familiar because there was one bidder who sent me rude, uncooperative and unprovoked messages with references to threats and some previous auction that I know absolutely nothing about and to which I have zero connection. This bidder has gone by at least 3 different names and did not provide a mailing or billing address, and it was for this reason I had my first encounter with him/her. Here is what I wrote to the bidder on September 8th so I could send my congratulations and generate an invoice so he/she could receive their purchases as soon as possible:
"I am trying to generate an invoice in order to get your winning lots to you as soon as possible, but I cannot do so until you provide your shipping and billing address.
Please go to your 'proceed to check out' link which is located on your MyeBay Page and enter in this information. It will update your invoice and I can then send it out to you to complete the transaction. Thank you"
No response. When you have nearly 200 bidders and 306 lots it is very time consuming when someone refuses to follow a simple process that everyone else seems to manage. I followed up with a second request as follows:
"Please take care of this as soon as possible. Not having your billing and shipping address is holding everything up & I don't want you to incur extra storage charges at the shippers.
Now I do get a response and I am accused of making threats! As follows.
There is no "PROCEED TO CHECK OUT" LINK LOCATED ANYWHERE ON MY EBAY PAGE(S).
I WENT TO THE INDIVIDUAL LISTING PAGES WHICH ALWAYS HAVE A CHECK OUT LINK ON THEM FOR LIVE AUCTIONS FOR THE WINNER AND NONE IS PRESENT.
YOU NEED NOT THREATEN ME WITH STORAGE CHARGES ON AN AUCTION THAT HAS BEEN OVER FOR LESS THAN 72 HOURS.
MY BILLING INFORMATION IS AS FOLLOWS:
MY SHIPPING ADDRESS IS THE SAME"
I was tempted to reply that I did have a name and that there was no need to write to me in bolded upper case letters - email etiquette interprets this as shouting. But I resisted temptation and replied as follows:
"Thank you for your prompt reply.
When I noticed there was no return address on your invoice, I spoke to the internet office and wrote down exactly what they told me to write to you- I am sorry this did not work for you. It has been quite a headache going through each invoice and checking that all the details were entered correctly prior to the sale.
Please understand I had no intention of making mention of the storage charges as a threat. Rather, it was supposed to be a friendly reminder so as not to delay the process and help you. The shipping company have graciously agreed that no charges will be incurred until Wednesday, September 17. I have nothing to do with the shipping post auction, but I did negotiate this generous timeline to help prospective bidders. I did not want you to incur any extra charges (which would not come to me anyway).
I will speak to the internet office tomorrow and let them know your shipping address so that an invoice can be generated.
With best wishes, it is unfortunate there has been a misunderstanding."
No response, until finally payment was sent, and the following message was on the payment email:
"I HAVE CONTACTED BOX BROS BY E-MAIL AND TELEPHONE AND HAVE NEVER RECEIVED AN ANSWER ON THE TOTAL OF MY SHIPPING CHARLES.
I AM PAYING MY BALANCE WITHOUT KNOWLEDGE OF THE SHIPPING AND TRUST THAT THEIR SERVICES WILL NOT BE THE ILLEGAL GOUGE THAT SID RADNER TRIED TO SCAM HIS BIDDERS WITH AFTER HIS LAS VEGAS HOUDINI.
I MADE IT VERY HOT FOR HIM."
Whoever you are Mr. Stott, allow me to introduce myself. I am Billy's longtime partner and put on this auction in his memory and so that his magical estate could go back into the hands of the magic world. It has been a labor of love and has taken a long time and been a tremendous amount of work. As a whole it went very smoothly, there was only one problem due to a conflict as to whether a winner was on the floor or internet (which is very common during live online auctions) and this glitch was immediately resolved. I have not processed your payment and have no intention of doing so until your shipping problems are sorted out. In both the online and hard copy of the catalog the terms and conditions were clearly displayed. There was a whole section on shipping with the terms and contact information of the shippers, so there should have been no surprise when you discovered they were 'some outfit in LA.' As I have already said, I even arranged for an improvement on these terms in order to help prospective bidders.
The shippers are experienced professionals who are well known in LA for their efficiency and getting the job done. They have been employed by high-profile celebrities in our community and are used by large auction houses, the Emmys and other major award ceremonies. There is no need to waste my time or the Genii forum's time with this unnecessary, defamatory and damaging report when it may be you yourself who is not the victim but the perpetrator. There have been no other complaints re the shippers or the auction.
If, like other people, you had taken the trouble to fill in your information correctly you may not have had these problems. The books in this auction were the big bargain for bidders but because of their weight they are naturally going to be more expensive to ship. Perhaps this angers you, in which case you should have filed an absentee bid form and had a friend in LA pick them up for you - though maybe you don't have any friends in LA.
Mr. Stott, if it is not you I corresponded with by email, I apologize but it is hard for me to believe there are two of you out there.
If you have any more to say, perhaps you would contact me directly at The McComb Legacy
and we can talk about any misunderstanding without dragging the magic community or Billy into it.