iPad App

Discuss aspects of the new digital access to all back issues of Genii and anything therein.
Randy DiMarco
Posts: 150
Joined: March 13th, 2008, 3:45 pm

iPad App

Postby Randy DiMarco » August 24th, 2016, 8:14 pm

I generally access Genii through the iPad app. This morning it asked me to login

My login (email address / password) does not work. I get the error that username or password is incorrect.

I am able to access through the website using my email address and password.

Jackpot
Posts: 35
Joined: June 8th, 2016, 12:38 am
Location: Santa Rosa, CA

Re: iPad App

Postby Jackpot » August 24th, 2016, 9:50 pm

I also generally access Genii using the iPad app. I just attempted to view Genii using the app. The app requested my username email and password before opening. Before it has always opened with the most current issue being displayed.

I deleted the app and reinstalled it. I was unable to access Genii through the app. I deleted the app, turned the power off and reinstalled it. Again no success.

The error message in all cases is "Your username or password is incorrect."

Do the more iPad literate among us have any possible solutions?

Any and all help is appreciated.

Thank you,
Jack


Jackpot
Not the one who created the Potter Index.

User avatar
Richard Kaufman
Posts: 23389
Joined: July 18th, 2001, 12:00 pm
Favorite Magician: Theodore DeLand
Location: Washington DC
Contact:

Re: iPad App

Postby Richard Kaufman » August 24th, 2016, 11:11 pm

I've brought this to the attention of the companies who handle the digital end of things.
I was just able to launch the app. It did not ask me to login, and the new issue opened with no problem.
Please try it again tomorrow. I assume you are both using iPads?
Subscribe today to Genii Magazine

Jackpot
Posts: 35
Joined: June 8th, 2016, 12:38 am
Location: Santa Rosa, CA

Re: iPad App

Postby Jackpot » August 24th, 2016, 11:34 pm

Richard Kaufman wrote:I've brought this to the attention of the companies who handle the digital end of things.
I was just able to launch the app. It did not ask me to login, and the new issue opened with no problem.
Please try it again tomorrow. I assume you are both using iPads?

Yes, I am using an iPad. Thank you.


Jackpot
Not the one who created the Potter Index.

User avatar
Fredrick
Posts: 52
Joined: February 20th, 2008, 12:00 pm
Favorite Magician: Eugene Burger
Location: Kitsap Peninsula

Re: iPad App

Postby Fredrick » August 25th, 2016, 1:04 am

In my case it isn't the current issue, it's the previous ones. I'm using an iPad too. I've never had an issue up to this point

Thank you,
Fredrick
"Try to find the humanity in the magic..." ~ Michael Moschen
The Jinx Companion

Randy DiMarco
Posts: 150
Joined: March 13th, 2008, 3:45 pm

Re: iPad App

Postby Randy DiMarco » August 25th, 2016, 6:28 pm

I am now able to sign in to the iPad app and access issues.

Thank you


Return to “iGenii”