Token authentication error on iPad

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JeffSmith79
Posts: 5
Joined: July 7th, 2014, 6:10 pm

Token authentication error on iPad

Postby JeffSmith79 » November 18th, 2014, 3:50 pm

Good afternoon, upon signing into my Genii app, it threw a Token Authentication Error. It shows the issues I've downloaded but I cannot view any of them. When I try it takes me to my subscription page. My subscription is indeed current. Any ideas on this?

Thanks.

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Richard Kaufman
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Re: Token authentication error on iPad

Postby Richard Kaufman » November 18th, 2014, 9:58 pm

Delete the app and download it again. Then try.
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JeffSmith79
Posts: 5
Joined: July 7th, 2014, 6:10 pm

Re: Token authentication error on iPad

Postby JeffSmith79 » November 19th, 2014, 10:00 am

Richard, unfortunately that did not work. Deleted the app, reinstalled from the App Store, signed in and immediately got the same error.

Suggestions?

Jeff

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Joe Pecore
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Re: Token authentication error on iPad

Postby Joe Pecore » November 19th, 2014, 11:50 am

"Token Authentication" error reminds me of an error message from the old genii app.

Make sure it's not the old "Blue Toad" Genii app you are installing?
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JeffSmith79
Posts: 5
Joined: July 7th, 2014, 6:10 pm

Re: Token authentication error on iPad

Postby JeffSmith79 » November 19th, 2014, 2:19 pm

Joe, thanks for the reply. The app was working fine until just a few days ago. Not sure what happened. Jeff

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Richard Kaufman
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Re: Token authentication error on iPad

Postby Richard Kaufman » November 19th, 2014, 2:31 pm

Jeff, can you please write down the exact error message?
Thanks.
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Richard Kaufman
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Joined: July 18th, 2001, 12:00 pm
Favorite Magician: Theodore DeLand
Location: Washington DC
Contact:

Re: Token authentication error on iPad

Postby Richard Kaufman » November 19th, 2014, 3:02 pm

Jeff: send me an email with your username and password so the company can check it to: moobooks@verizon.net
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