Customer service from Genii.

[Ramon Maronier]

Hello,

would like to say that I had recently some very good experience with the customer service from Genii.

Not the most 'hip' thing to start a topic about but these things matter a lot when you order from far, far away.
So, thanks so much again!

-r

[Richard Kaufman]

And where are you located, Ramon?

[Ramon Maronier]

Hi,
Helsinki, Finland.
We are approaching winter here and it feels further, further away from anywhere the darker it gets.
I will spare everybody the details but;
There was an address change, I did not inform this early enough, and after waiting for 2 issues/ months I contacted Genii/ Margret and asked her if she knew if the issues were already sent and where to, 1 week later I had both issues in the mailbox of the new address.
Nice.
Couldn't find a Genii service Topic anywhere so I thought I post this.
( sounds like I'm getting soft and this might be so, I even tried to attach a 'posting icon'.. what is wrong with me? )

[Richard Kaufman]

Glad to hear you got what you missed. We always aim to please. Margret does an excellent job of seeing to the needs of all customers.

[MagicRabbit]

I'm not sure who took my subscription request on the phone this morning, but she was very nice and pleasant to talk to. A very nice change from the last company I called an order in to--"Whaddya want?!?? I'm busy, call back!" *click* Yoiks.

[Richard Kaufman]

There are only three people here: Margret, my wife, and me. Margret usually answers the phone and takes all orders, but sometimes I do if she's not available.

[David Mitchell]

I have always had good experiences when communicating with anyone from Genii. There's a ton of companies that could learn a few lessons in customer service from those 3.

David.